ఫీల్డ్ సపోర్ట్ ఇంజనీర్

Field Engr

Academic- Minimum 3-year Diploma from recognized Institute in engineering/B.Sc. or Higher (IT)/BCA/BE/B.Tech. Good Communication Skill

Certifications – MCP/MCSA/CCNA OR EQIVALENT

3 Years

Skills

• Handle computer hardware, operating system, mail client, Network configuration & office application.

• Analytical problem-solving areas

• Can be able to installation, configuration of systems/ Printers and other peripherals.

• Coordinate with Warranty vendors for Break fix of desktops and laptops.

Roles & Responsibilities

Attend to all Incidents within the scope of PARTNER as allocated by Helpdesk Engineers.

• Escalate the Calls beyond knowledge to Incident Manager.

• Update Incident Manager on Call Status, Call Closure along with RCA/ Resolution Details,

• Update Antivirus Signatures & OS/Application Patches.

• Update Shift In charge/Program Manager about P4 Incidents,

• Provide Standby after taking prior approvals from Team Leader.

• Track pending calls for any follow-up action.

• Be familiar with all the printers and their installation procedures.

• Able to manage VC, Projector, Voice/ data related activity.

• Must be trained in end users’ application and device support

• It is a Full Time ఫీల్డ్ అమ్మకాలు job for candidates with 3 - 6 years of experience.