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PhonePe Premium Service Executive (PSE) – Job Description

A Premium Service Executive (PSE) at PhonePe is primarily responsible for merchant servicing, POS/EDC device management, customer support, and field operations. The role involves regular visits to merchant locations and ensuring smooth usage of PhonePe business products.

Key Responsibilities

• Visit merchant locations and provide on-site support.

• Handle return, reverse pickup, installation, and reactivation of EDC/POS machines.

• Train merchants on PhonePe devices and services.

• Resolve merchant issues related to devices, transactions, and service requests.

• Update service tickets and merchant information in CRM systems.

• Coordinate with logistics, technical, and vendor teams for issue resolution.

• Maintain strong relationships with merchants and ensure customer satisfaction.

• Support merchant onboarding and digital payment adoption.

Eligibility

• Bachelor's degree preferred.

• 1–5 years of experience in customer service, technical support, field operations, or merchant servicing.

• Good communication and problem-solving skills.

• Willingness to travel within the assigned area.

Skills Required

• Customer handling and relationship management

• Field service operations

• CRM software knowledge

• POS/EDC device troubleshooting

• Time management and coordination skills

• Basic understanding of digital payments and fintech products

• It is a Full Time ఫీల్డ్ అమ్మకాలు job for candidates with 1 - 6+ years Experience.