For CRO -Key Responsibilities
Customer Support & Issue Resolution: Answer customer inquiries, clarify complaints, find the root cause of problems, and provide timely solutions.
Sales & Promotion: Drive sales for new connections, plan upgrades, and cross-sell or up-sell products and services to existing customers.
Digital Promotion: Promote and assist users with digital platforms and apps, such as the Airtel Thanks app and Wynk.
Store Operations: Maintain store operational requirements, handle cash transactions safely, and meet agreed Key Performance Indicators (KPIs).
Data Management: Keep accurate customer records, track daily sales or service metrics, and submit reports to managers.
Compliance: Follow company policies, procedures, and expected codes of conduct