ఫీల్డ్ ఎగ్జిక్యూటివ్

Job Overview

The Collection Executive is responsible for making outbound calls to customers for

payment reminders and overdue collections. The role involves managing customer

communication professionally, coordinating payments, and maintaining accurate records in

CRM systems while adhering to compliance guidelines.

Key Responsibilities:

Core Calling Responsibilities

• Make outbound calls to customers for payment reminders and overdue collections.

• Clearly explain due dates, overdue amounts, and total payable balances.

• Schedule and track follow-up calls and Promise to Pay (PTP).

• Handle early-stage to controlled escalation calls with professionalism.

Customer Communication

• Understand and document reasons for non-payment.

• Negotiate and persuade customers for timely payments.

• Manage customer objections calmly and professionally.

• Maintain a polite, professional, and compliant tone on every call.

Payment Coordination

• Guide customers on available payment methods such as online payment links, UPI, and bank

transfers.

• Encourage same-day or committed payments.

• Assist customers with payment confirmation and receipt-related queries

• It is a Full Time ఫీల్డ్ అమ్మకాలు job for candidates with 0 - 6 years of experience.