Google Pay Revisit Process – Job Description
Job Title: Revisit Process Executive
Responsibilities:
Contact existing customers or merchants for follow-up visits/calls.
Revisit cases where verification, onboarding, or issue resolution is incomplete.
Verify customer/merchant details and required documents.
Explain Google Pay products, services, and processes.
Resolve customer queries and coordinate with the concerned team.
Maintain accurate records of follow-ups and case status.
Meet daily/weekly targets for completed revisits and resolutions.
Follow company policies, customer-service standards, and data-privacy procedures.