Job Title: Team Leader – Credit Card Collections
Location: Gopalapuram, Chennai
Company: SBI Card Collection
We are looking for a dynamic and experienced Team Leader – Credit Card Collections to manage and lead a team of field and/or tele-calling executives responsible for recovering overdue credit card payments. The ideal candidate will ensure performance targets are met while adhering to RBI and SBI compliance guidelines.
Minimum 2–4 years of experience in credit card collections, with at least 1 year in a supervisory or team lead role.
Strong knowledge of banking collections, RBI norms, and fair debt practices.
Excellent communication, interpersonal, and negotiation skills.
Proven leadership and people management abilities.
Proficient in MS Excel and reporting tools.
Ability to handle pressure and meet strict recovery targets.