Follow Up on Overdue Payments: Regularly contact customers with overdue home loan installments via calls, emails, or visits.
Resolve Payment Issues: Assist borrowers in resolving financial difficulties by offering repayment solutions or restructuring options.
Maintain Accurate Records: Keep detailed records of all communications, payment promises, and collection efforts.
Compliance & Documentation: Ensure all collection activities follow company policies and regulatory guidelines.
Reporting & Escalation: Provide daily/weekly collection reports and escalate high-risk or non-cooperative cases to senior management or legal teams.