o directly contact delinquent customers at their homes or businesses to discuss their overdue payments and initiate collection efforts.
o analyze customer financial situations to understand their ability to repay and identify potential collection strategies.
o negotiate repayment plans with customers, including instalment agreements, to facilitate debt recovery while maintaining positive customer relationships.
o collect payments from customers in person, ensuring proper documentation and recording of transactions.
o adhere to all local and national debt collection laws and regulations during interactions with customers.