ఫీల్డ్ కలెక్షన్ ఎగ్జిక్యూటివ్

· Reaching out to customers with overdue accounts via phone calls to inform them about their outstanding balance and payment due dates.

· Analyzing customer accounts to understand the debt amount, payment history, and any relevant details before making contact.

· Clearly explaining the consequences of non-payment and attempting to establish a payment plan that suits the debtor's financial situation.

· Engaging in discussions with debtors to negotiate payment terms, including instalment plans, partial settlements, or extended deadlines.

· Addressing customer concerns and objections regarding the debt, providing clear explanations and attempting to resolve disputes.

· Accurately documenting all interactions with debtors, including payment promises, agreed-upon terms, and any relevant details in the CRM system (feedback & trail upload).

· Referring difficult cases to relevant manager or department.

· Following established escalation procedures.

· Ensuring all collection activities comply with relevant laws and regulations regarding debt collection practices.

• It is a Full Time ఫీల్డ్ అమ్మకాలు job for candidates with Freshers.