కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్

Product Installation & Support Executive (Delhi)

Company: Rymo Technologies Pvt. Ltd.
Location: Delhi
Industry: Robotic Medical Equipment (Neuro Rehab Domain)

About Rymo:

Rymo Technology is building robotic solutions that help stroke survivors and individuals with movement impairments regain physical independence. We combine healthcare, robotics and gamification to deliver real-world clinical impact.

Job Summary:
We are seeking a Customer Support Executive to do product installations, provide technical support and excellent customer service to our clients. The ideal candidate should have previous technical support experience, particularly in the electro-mechanical machines domain and require traits such as politeness, calmness, and a focus on customer satisfaction.

Responsibilities:

• Addressing customer queries promptly and courteously through various communication channels like phone, email, etc.

• Documenting customer interactions and managing tickets using Excel or CRM tools.

• Offering on-site assistance to customers across multiple states for troubleshooting and upkeeping of robotic equipment & other medical devices.

• Handling customer grievances and elevating concerns to relevant departments as needed.

• Coordinating with other teams to improve the overall customer journey.

Requirements:

• Spoken & written efficiency in English.

• Basic knowledge of troubleshooting electronic components.

• Familiarity with mechanical tools.

• Previous technical support experience, particularly in the electromechanical machines' domain.

• Excellent communication and interpersonal skills with a focus on customer delight.

• Familiarity with CRM software and Microsoft Office suite.

• It is a Full Time ఫీల్డ్ అమ్మకాలు job for candidates with 6 months - 2 years of experience.