Key Responsibilities:
Assist customers in understanding and purchasing Ugaoo’s range of products (plants, gardening tools, seeds, planters, etc.)
Upsell and cross-sell relevant products based on customer needs and preferences
Build and maintain a strong knowledge of all products to confidently educate customers
Work collaboratively with the internal team to fulfil customer orders and resolve post-sale issues
Capture customer feedback and assist in improving service experience
Freshers or professionals with up to 4 years of experience in customer service, sales, or retail
Passion for plants, gardening, and sustainable living is a plus!
Good communication skills in English