Key Responsibilities
Contact customers via phone, email, or visits for overdue payments.
Follow up on pending invoices and payment commitments.
Maintain accurate records of collection activities and customer interactions.
Coordinate with the accounts and sales teams regarding customer payment status.
Resolve billing and payment-related queries.
Prepare daily, weekly, and monthly collection reports.
Negotiate payment plans when required.
Ensure compliance with company policies and legal guidelines.
Update customer accounts and collection status in ERP/CRM systems.