Key Responsibilities
Contact customers via phone, email, and other communication channels regarding overdue payments.
Follow up on outstanding invoices and negotiate payment arrangements when necessary.
Maintain accurate records of collection activities and customer interactions.
Monitor customer accounts and identify delinquent payments.
Resolve billing disputes and coordinate with internal departments for issue resolution.
Prepare collection reports and update management on recovery status.
Ensure compliance with company policies and applicable regulations during collection activities.
Meet assigned collection targets and recovery goals.
Escalate high-risk or unresolved accounts to senior management.