Key Responsibilities
Contact customers via phone, email, or other communication channels regarding overdue payments.
Follow up on outstanding invoices and pending accounts.
Negotiate payment plans and settlement arrangements when required.
Maintain accurate records of collection activities and customer interactions.
Resolve customer queries related to payments, invoices, and account statements.
Monitor accounts to identify overdue payments and potential risks.
Coordinate with the finance and sales teams to reconcile payment discrepancies.
Prepare daily, weekly, and monthly collection reports.
Ensure compliance with company policies and applicable regulations.
Achieve assigned collection and recovery targets.