We are hiring Tele Collection Executives for our BPO Collections process. The role involves contacting customers to recover overdue loan or EMI payments, providing payment-related assistance, and ensuring timely collections while delivering excellent customer service.
Key Responsibilities
• Make outbound calls to customers regarding overdue loan or EMI payments.
• Remind customers about pending dues and encourage timely payment.
• Explain payment options, settlement procedures, and company policies.
• Handle customer queries professionally and provide appropriate solutions
. • Conduct regular follow-up calls until payment is received or the case is resolved.
• Maintain accurate call records and update customer information in the CRM system. • Prepare daily collection reports and achieve assigned collection targets.
• Ensure compliance with company policies and regulatory guidelines during all customer interactions.