Contact customers through calls, emails, and field visits regarding overdue payments.
Follow up on outstanding dues and ensure timely collections.
Maintain accurate records of collection activities and customer interactions.
Negotiate repayment schedules and settlement agreements with customers.
Resolve customer queries related to payments and account balances.
Monitor delinquent accounts and take appropriate recovery actions.
Prepare daily, weekly, and monthly collection reports.
Coordinate with internal departments to resolve payment-related issues.
Ensure compliance with company policies and collection procedures.
Achieve collection targets and recovery goals assigned by the management.