క్లస్టర్ మేనేజర్

The Cluster Manager – Operations is responsible for overseeing the performance and compliance of multiple hubs/stores within an assigned cluster. The role ensures operational excellence, achievement of business targets, cost control, team development, and delivery of a consistent customer experience across all units.

Key Responsibilities

1. Operations Management

• Supervise day-to-day operations across all hubs in the cluster.

• Ensure adherence to company SOPs, operational standards, and brand guidelines.

• Conduct regular hub visits and operational audits to monitor performance.

2. Sales & Business Performance

• Drive sales growth and ensure achievement of revenue targets.

• Analyze KPIs, job completion rates, and performance metrics to identify improvement areas.

• Implement local marketing and promotional initiatives to boost cluster performance.

3. Team Leadership & Development

• Lead and mentor hub managers and their teams.

• Support recruitment, training, and development of staff.

• Conduct performance reviews and provide coaching to enhance productivity.

• Foster team engagement and retention.

4. Customer Experience

• Ensure consistent delivery of excellent customer service across all hubs.

• Monitor customer feedback and resolve escalations promptly.

• Implement service improvements based on insights and feedback.

5. Inventory & Cost Control

• Oversee inventory management, stock rotation, and wastage control.

• Ensure compliance with cost management and budget guidelines.

• Collaborate with supply chain teams to maintain product availability.

6. Compliance & Quality

• Ensure hubs follow hygiene, safety, and regulatory standards.

• Conduct compliance checks and quality audits.

• Maintain adherence to company policies and statutory regulations.

Key Performance Indicators (KPIs)

• Cluster revenue growth

• Customer satisfaction scores

• Operational compliance levels

• Staff retention and productivity

• It is a Full Time ఫీల్డ్ అమ్మకాలు job for candidates with 5 - 6+ years Experience.