Roles and Responsibilities* :
- Supply/ demand operations: constantly maintain an over-supplying effort by keeping a healthy pipeline of leads (by whatever channel it takes), by efficiently training and effectively retaining.
- Market mapping on both Demand and Supply side. Responsibility for the Delivery of Partner and Customer Targets for assigned areas
- Community management: actively moderate (bring people together), leverage, and rule the driver customer community to shape the best service quality to users and the best worth for drivers.
- Process improvement: Identify, build and enforce Standard Operating Procedures and policies to support the activity and solve prevalent issues.
- Talent acquisition and management: Build a team that strives to win and constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement. Will be leading a team of 5-10 high-performing individuals.
- Retention: Will be involved in supply/customer retention activities like calling, partner engagement validation, zonal-wise supply fulfillment, customer retention, etc
- Partner and customer negotiations, strong communication, community building skills, relationship building skills, network building practices, etc
- Execute Marketing and Branding initiatives for the city as per the BTL plans
- Market intelligence: Gather market and competitive intelligence from various sources and create actionable insights