We are looking for a dynamic and result-oriented Key Account Manager to manage and grow our business in the HoReCa segment (Hotels, Restaurants & Caterers). The KAM will be responsible for building long-term partnerships, driving revenue growth, and ensuring customer satisfaction by offering tailored solutions and maintaining strong relationships with key clients.
Key Responsibilities:
Manage and grow key accounts in the HoReCa segment across assigned City/ region.
Build and maintain strong, long-term relationships with decision-makers (chefs, purchase managers, F&B heads, etc.).
Develop account plans and strategies to meet sales targets and drive growth.
Understand customer needs and market trends to offer relevant product solutions.
Coordinate with supply chain, operations, and finance teams to ensure timely order fulfillment and smooth service.
Handle contract negotiations, pricing, and renewals with key clients.
Track account performance, analyze sales data, and provide regular reporting.
Resolve client concerns promptly and ensure high levels of customer satisfaction.
Identify new business opportunities and new HoReCa clients.
Monitor competitor activities and provide input for strategy refinement.
Requirements:
Graduate/Postgraduate in Business, Hospitality, Food Tech, or a related field.
4–7 years of relevant experience in key account management or sales in HoReCa/FMCG/Food Service industry.
Strong knowledge of HoReCa procurement processes and decision-making cycles.
Excellent interpersonal, negotiation, and relationship-building skills.
Proven ability to manage multiple high-value accounts.
Strong analytical and problem-solving abilities.
Willingness to travel frequently within the assigned territory.
Preferred Skills:
Prior experience working with food distribution, beverages, or Agri-produce companies.
Proficiency in MS Office (Excel, PowerPoint, Word), CRM tools.
Local market knowledge and established HoReCa network is a plus.