- Meet customers, assess damage, and provide repair estimates
- Communicate with insurance companies, handling claims and approvals
- Explain repair options and costs to customers, recommending services
- Coordinate repairs with technicians and manage workflow
- Ensure customer satisfaction, addressing concerns and questions
- Provide updates on repair status and timelines
- Identify sales opportunities for additional services
- Maintain records and paperwork
Key skills for a Body shop Advisor include:
- Excellent communication and customer service skills
- Knowledge of vehicle repairs and estimates
- Negotiation skills for dealing with insurance companies
- Attention to detail and organizational skills
- Ability to multitask and work under pressure