Supervise staff, delegate tasks, and ensure performance meets expectations.
Help in training, coaching, and onboarding new employees.
Resolve team conflicts and maintain a positive work environment.
3. Customer Service
Ensure customers receive high-quality service.
Handle escalated customer concerns and complaints professionally.
Monitor service standards and suggest improvements.
4. Administrative Duties
Assist with scheduling, reporting, and maintaining documentation.
Manage inventory, supplies, and basic financial records (as applicable).
Participate in meetings and prepare operational reports.
5. Performance Monitoring
Track KPIs and assist in evaluating staff performance.
Recommend strategies to improve productivity and efficiency.
Support goal-setting and performance improvement plans.