Social media expert

Client - Swiggy

Social media Expert

Min 1y exp

Qualification- Grads

Location - Whitefield near metro station

Salary 6 LPA

Language - English

5 days working 2 off

1 way cab provided only for night shift

Key Responsibilities (what you will do)

·      Proactively attend all the queries, complaints, requests across the company’s social media platforms

·      Raise issues to the concerned teams and follow up for resolutions

·      Proactively and continuously keep the customer and stakeholders informed about the status of the problem

·      High level of individual discretion to ensure customer satisfaction and business success

·      Build credibility with customers by empathizing with their problem in words, proactively understand their needs and respond promptly

·      Accurately document all customer issues via emails and customer support tools, adhere to the process and follow-up timely

·      Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions

What do you need (Desired skills):

• Good command over English Language, ability to effectively communicate information in written format

• Working knowledge of platforms like Facebook, Google Play Store and Twitter

• Active twitter handle with good following and some exposure in any platform of communication including media relations, internal communication, branding and social media is desirable

• A problem- solving attitude

• Customer service experience of at least one year

• Should be smart, witty and have a sense of humor

• Willingness to work in shifts (24/7 working environment)

• It is a Full Time డిజిటల్ మార్కెటింగ్ job for candidates with 1 - 5 years of experience.