A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
15,000 - 22,000 /నెల
Snapmint Credit Advisory Private Limited
టోంక్ రోడ్, జైపూర్
డిజిటల్ మార్కెటింగ్ లో 1 - 5 ఏళ్లు అనుభవం
ఫుల్ టైమ్
Job Description:
We are hiring a Social Media Executive for a BPO environment to handle customer queries on social media platforms. The role involves responding to customer messages, monitoring brand interactions, and ensuring SLA and quality standards are met.
Key Responsibilities:
Handle customer queries and complaints on social media platforms
Respond to messages, comments, and mentions as per defined SLAs
Follow process guidelines, scripts, and brand tone
Escalate issues as per process when required
Maintain quality and compliance standards
Skills Required:
Good written English communication skills
Knowledge of major social media platforms (Facebook, Instagram, Twitter/X, etc.)
Basic awareness of social media algorithms and how posts/interactions are prioritized
Ability to work in a fast-paced BPO environment
Experience:
1–3 years in Social Media Handling
Shifts: Day
