Handle inbound and outbound customer calls professionally and efficiently.
Provide accurate information about products, services, or processes.
Resolve customer queries, complaints, and issues within defined timelines.
Maintain call records and update CRM systems with relevant details.
Achieve daily/weekly call targets and performance metrics.
Follow communication scripts and company guidelines while interacting with customers.
Escalate complex issues to senior staff or relevant departments when necessary.
Ensure high levels of customer satisfaction and build positive relationships.