We are looking for a Voice process to join our team Cogent solutions to handle customer calls, provide exceptional customer support and resolve queries related to Industry .
Key Responsibilities:
Handle customer calls professionally and efficiently.
Address customer queries, resolve concerns and manage complaints.
Keep records of customer interactions and follow up when required.
Provide customers with accurate information to help resolve their issues.
Meet performance targets and work with other departments to manage complex issues.
Job Requirements:
The minimum qualification for this role is 12th pass & above, and both Fresher and Experienced candidates are eligible to apply. The ideal candidate should have good communication skills and be comfortable working on assigned shift days.