Voice & Non-Voice Customer Support Executive

The Voice Customer Support Executive will handle inbound and outbound customer calls, addressing inquiries, resolving complaints, and providing information about products or services. This role ensures high customer satisfaction while following company protocols and maintaining accurate records.

Key Responsibilities:

• Respond to customer queries via phone in a polite, professional, and timely manner.

• Resolve customer complaints, issues, and requests efficiently.

• Maintain accurate records of customer interactions, transactions, and feedback.

• Escalate unresolved issues to higher-level support or relevant departments.

• Follow company guidelines and service standards during all interactions.

• Achieve key performance indicators (KPIs) such as call handling time, customer satisfaction score, and resolution rate.

• Assist in outbound calls for follow-ups, surveys, or support notifications (if required).

Qualifications & Skills Required:

• Education: 12th pass or Graduate (any discipline)

• Experience: Freshers can apply; 0–2 years preferred in BPO / Customer Service

• Communication Skills: Excellent verbal communication in Hindi; English is a plus

• Computer Skills: Basic knowledge of MS Office, CRM tools, or call logging software

• Soft Skills: Patience, empathy, problem-solving, adaptability, and professionalism

• Other: Comfortable working in shifts (day/night/rotational)

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 5 years of experience.