వాయిస్ & నాన్-వాయిస్ కస్టమర్ సపోర్ట్ ఎగ్జిక్యూటివ్

Job Title: Customer Support Executive – Voice Process
Location: Chennai – Guindy
Job Type: Full-time | Work from Office
Experience: 1 – 4 Years

Job Summary

We are hiring Customer Support Executives (Voice Process) to handle customer interactions over calls. The role involves assisting customers, resolving queries, and delivering quality support. Candidates must be fluent in Malayalam, Telugu, or Kannada. English is not mandatory.

Salary & Benefits

• Net Salary: ₹15,000 per month

• Statutory Benefits: PF & ESI provided

• Incentives: Performance-based incentives up to ₹20,000

Key Responsibilities

• Handle inbound and outbound customer support calls.

• Communicate clearly with customers in Malayalam / Telugu / Kannada.

• Understand customer concerns and provide appropriate solutions.

• Resolve customer issues professionally and within defined timelines.

• Update customer information accurately in the system.

• Follow company processes and quality standards.

• Escalate complex issues to the relevant team when required.

• Maintain high levels of customer satisfaction.

Key Requirements

Education: Minimum 12th pass / Any Graduate

Experience:

• 1 – 4 years of experience in Customer Support, Voice Process, BPO, or Telecalling is preferred.

Skills:

• Fluency in Malayalam, Telugu, or Kannada (any one language required)

• English is not mandatory

• Good listening and problem-solving skills

• Basic computer knowledge (MS Office, CRM tools preferred)

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 2 years of experience.