Voice & Non-Voice Customer Support Executive

About the Company

Cogent E-Services is a leading outsourced services provider established in 2004. The company manages over 20 million customer interactions every month and provides multi-channel, multi-language support services to major brands in Telecom, Media, Retail, and Consumer Durables sectors.

Designation

Customer Service Representative

Process Openings

Axis Phone Banking Process

Apollo Insurance Process

Job Responsibilities

Handle inbound and outbound customer calls professionally.

Resolve customer queries related to products, services, accounts, or complaints.

Provide accurate information and ensure customer satisfaction.

Maintain proper records of customer interactions.

Upsell / cross-sell products or services where applicable.

Respond to customer emails and voice support requests (for applicable processes).

Follow company policies, quality standards, and compliance guidelines.

Achieve productivity and performance targets.

Candidate Requirements

Minimum qualification as per company norms.

Excellent communication skills in English and Hindi.

Versant Score: 4 to 6 (for Voice Process).

Strong customer service orientation.

Good listening and problem-solving skills.

Ability to work under pressure and manage challenges.

Positive attitude with willingness to learn.

Immediate joiners preferred.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 2 years of experience.