A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
18,000 - 25,000 /నెల
Nikhil Jayantilal Shah Prop Of Tele Connect
ఐరోలి, నవీ ముంబై
కస్టమర్ మద్దతు / టెలికాలర్ లో 0 - 1 ఏళ్లు అనుభవం
ఫుల్ టైమ్
Role - CRM Customer Support Executive
Location - Digha
Roles and Responsibility
• Manage escalated customer queries through email and phone with empathy and efficiency.
• Conduct in-depth issue analysis and collaborate with cross-functional teams for resolution.
• Ensure timely responses and maintain SLA compliance.
• Document detailed case notes and resolution steps in CRM tools.
• Identify recurring problems and contribute to process and product improvements.
• Maintain a customer-first approach and high service quality standards.
Key Skills:
• Excellent verbal and written communication
• Strong problem-solving and analytical thinking
• Patience and conflict resolution
• Experience with CRM tools (e.g., Zendesk, Freshdesk, Salesforce)
• Multitasking and time management
