A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
25,000 - 30,000 /నెల
Jobkarrocom
అంధేరి (ఈస్ట్), ముంబై
కస్టమర్ మద్దతు / టెలికాలర్ లో 1 - 5 ఏళ్లు అనుభవం
ఫుల్ టైమ్
Candidates will be hired on a 1-year contract under the Bank’s payroll.
Shift Time For Female : 9-hour rotational shifts between 9:00 AM – 9:00 PM.
Shift Time For Male : Rotational shifts between 24• 7 - 9-hour rotational shifts
Week Off: One rotational off between (Monday–Sunday).
Nature of Work: Calling / chat / e mail process.
Key Roles & Responsibilities:
CRM and Call Center Software Proficiency - Ability to use Customer Relationship Management (CRM) tools and call handling platforms to manage customer interactions efficiently.
Typing and Data Entry Skills - Fast and accurate typing for real-time documentation and data entry during customer interactions
Email Communication Handling - Proficiency in reading, composing, and responding to customer emails professionally using platforms like Outlook or Gmail.
Knowledge of Call Scripts and Workflow Navigation - Ability to follow structured call scripts and navigate internal workflows or knowledge bases to resolve customer queries effectively.
Multichannel Communication Tools - Experience in handling customer interactions across voice, chat, email and social media platforms.
