Voice & Non-Voice Customer Support Executive

International BPO Executive – Job Description

For IGT Solutions and Concentrix

Job Title: International BPO Executive / Customer Support Executive

Job Responsibilities

Handle inbound and outbound calls with international customers

Resolve customer queries related to process, billing, travel, technical support, or services

Provide excellent customer service and maintain customer satisfaction

Update customer information and maintain records in CRM systems

Follow company process guidelines and quality standards

Meet targets related to productivity, quality, and customer handling

Coordinate with internal teams for issue resolution

Work in rotational shifts, including night shifts for US/UK processes

Required Skills

Good English communication skills (spoken & written)

Basic computer knowledge

Problem-solving and customer handling skills

Ability to work in a fast-paced environment

Comfortable with voice, chat, or blended process

Eligibility

Freshers and experienced candidates can apply

Undergraduate / Graduate eligible

Minimum qualification: 12th Pass (depends on process)

Preferred Experience

International Voice Process

Customer Support / Telecalling

Travel Process / Airline Process

Chat or Email Support

Salary & Benefits

Salary range: ₹18,000 to ₹35,000+ depending on experience and process

Incentives and performance bonus

Both-side cab facility

5 days working (selected processes)

PF, ESI, Insurance, Paid Training

Shift Timing

Rotational / Night Shift

24x7 process environment

Common Interview Rounds

HR Round

Communication / Versant Test

Operations Round

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 1 years of experience.