Virtual Relationship Manager

We are hiring Virtual Relationship Managers (VRMs) to manage customer relationships through digital channels. The role involves engaging with customers, understanding their financial needs, and promoting relevant banking products while ensuring a seamless customer experience. This is an excellent opportunity for fresh graduates looking to start a career in banking sales.

Key Responsibilities:

Customer Engagement:

• Connect with assigned customers as per defined contact policies

• Deliver a high-quality digital banking experience

• Understand customer requirements and recommend suitable products

• Handle inbound/outbound calls as per quality standards

• Resolve customer queries within defined timelines

• Promote digital banking services for enhanced customer convenience

• Maintain accurate records of customer interactions in CRM systems

• Address and resolve customer complaints effectively

• Build long-term customer relationships

• Ensure customer retention and minimize attrition
  Sales & Portfolio Management:

  • Achieve assigned sales and portfolio targets

  • Cross-sell and up-sell banking products (TPP, Assets, Cards, etc.)

  • Profile customers to identify sales opportunities

  • Ensure eligibility and compliance before offering products

  • Monitor key account activities and report as required

  • Process customer requests and transactions accurately

  Process & Compliance:

  • Maintain proper documentation of all customer interactions

  • Adhere to banking policies, regulatory norms, and internal guidelines

  • Ensure timely updates in CRM and reporting systems

  Eligibility Criteria:

  • Qualification: Graduate (any stream except B.Tech/BE)

  • Experience: Freshers can apply (0–1 year experience preferred)

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 2 years of experience.