Respond promptly to customer inquiries via phone, email, and chat regarding bookings, cancellations, and modifications.
Assist clients with flight, hotel, car rental, and tour reservations using GDS or online booking tools.
Provide accurate information on travel requirements, visa rules, and documentation.
Handle customer complaints and resolve travel-related issues in a timely and professional manner.
Monitor travel bookings to ensure accuracy and compliance with company policies.
Coordinate with airlines, hotels, and travel partners for booking confirmations and issue resolution.
Maintain detailed records of customer interactions and transactions.
Process refunds, reissues, and travel insurance claims when applicable.
Promote additional services and travel upgrades to enhance the customer experience.
Ensure customer satisfaction through proactive communication and follow-up.
1+ years of experience in travel consulting or customer support within the travel industry.
Proficiency in GDS platforms (Amadeus, Galileo, or Sabre).
Strong communication, interpersonal, and problem-solving skills.
Excellent customer service orientation and ability to handle high call volumes.
Knowledge of ticketing, fare rules, and travel documentation.
Ability to manage multiple tasks with attention to detail.
Bachelor’s degree or diploma in Travel, Tourism, or related field (preferred).