JOB DESCRIPTION
• Language: Malayalam
• Location: Chennai
• Mode: Work From Office
Roles & Responsibilities
• Handle inbound customer calls in a professional manner.
• Understand customer issues and provide accurate solutions or information.
• Maintain high levels of customer satisfaction through effective communication.
• Follow company processes, scripts, and quality guidelines.
• Escalate complex issues to the relevant team when required.
• Maintain proper call records and documentation.
• Meet daily/weekly performance targets (call handling time, resolution rate, etc.).
Salary & Benefits
• Salary: Best in industry + Bonus + Hikes as per process.
• Shift Timings: Dayshift (10:00 AM to 7:00 PM)