Telesales

A telecaller initiates or receives phone calls to promote products/services, generate leads, resolve customer queries, and update databases, acting as a key link between businesses and customers. Key duties include utilizing scripts, meeting sales targets, maintaining high customer satisfaction, and inputting accurate call data.

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Key Responsibilities

• Outbound/Inbound Calling: Making sales calls (telesales) or handling customer inquiries via phone.

• Lead Generation & Sales: Persuading potential customers to purchase products or services.

• Customer Support

  :

  Resolving complaints and providing detailed information about products/services.

• Data Management: Maintaining, updating, and entering customer information into CRM systems.

• Goal Achievement: Meeting daily, weekly, or monthly targets for call volume and sales.

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Required Skills and Qualifications

• Communication: Exceptional verbal communication and interpersonal skills in English and/or local languages.

• Customer Focus: Strong active listening, negotiation, and persuasion skills.

• Technical Ability: Basic computer proficiency (MS Office, CRM software).

• Professionalism: Ability to handle rejection and work under pressure.

• Education: High school diploma, equivalent, or Bachelor’s degree.

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Common Working Conditions

• Shifts: Fixed or rotational shifts, including night shifts for international processes.

• Environment: Fast-paced office or call center environment

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 5 years of experience.