Contact customers by phone to remind them of upcoming or due vehicle service appointments.
Schedule and confirm service appointments based on customer availability.
Explain service packages, offers, and maintenance recommendations.
Maintain customer records and update service details in the CRM system.
Follow up with customers who missed scheduled service appointments.
Handle customer inquiries and coordinate with the service department.
Ensure timely communication to improve customer satisfaction and service retention.
Prepare daily call reports and update appointment status.