Telecalling Manager

Job Responsibilities:

• Make outbound and handle inbound calls to customers

• Explain company products/services and generate leads

• Follow up with potential customers and close sales

• Maintain strong customer relationships

• Update daily call records and customer details in Excel

• Maintain and manage customer database accurately

• Prepare daily/weekly/monthly reports in Excel

• Track leads, conversions, and follow-up status

• Coordinate with sales and accounts team for order processing

• Handle basic customer queries and complaints

Required Skills:

• Good communication skills (Hindi & basic English)

• Basic knowledge of sales and customer handling

• Good working knowledge of MS Excel (formulas, filters, reports)

• Ability to handle data and multitask efficiently

Preferred Skills:

• Experience in tele calling / customer support

• Knowledge of CRM or data management tools

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 4 years of experience.