We are seeking for a telecalling manager to join our team goldbucks Enterprises Pvt Ltd . This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to gold/silver buying. ideal candidates will manage daily operations and ensure the efficient achievement of company goals. she should have proactive approach to problem solving and business development
Key Responsibilities:
Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates