టెలికాలింగ్ ఎగ్జిక్యూటివ్

Key Responsibilities

• Outbound Calling: Make daily calls to potential leads, explain showroom products/services, and promote current seasonal offers or discounts.

• Driving Store Walk-ins: Pitch effectively to convert cold or warm leads into scheduled showroom visits.

• Handling Inbound Queries: Respond promptly to incoming customer calls, WhatsApp inquiries, and online marketplace leads.

• Follow-up Management: Regularly follow up with old customers for feedback and reach out to pending inquiries to re-engage them.

• Data & CRM Maintenance: Maintain an accurate and clean record of customer details, call statuses, and feedback in MS Excel or the company CRM.

• Team Coordination: Coordinate with the on-floor sales consultants to ensure smooth handovers when invited customers visit the showroom.

Qualifications & Skills

• Education: Minimum 12th pass or Graduate in any stream.

• Experience: 0 to 2 years of experience in telecalling, customer care, or inside sales (Freshers with excellent communication skills are welcome).

• Language Skills: Fluent in Hindi and [Insert Local Language if applicable]. Basic understanding of English is a plus.

• Computer Skills: Basic knowledge of MS Excel, Word, and handling messaging platforms

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with Freshers.