Telecalling Executive

Job Title: Calling Executive – Claim Salaahkaar

Location: Ahmedabad (Corporate Office)

Experience: 0–2 Years

Industry Preference: Insurance / Customer Service / Call Center / Financial Services

Job Summary

We are looking for a proactive Calling Executive to support our Claim Salaahkaar vertical by connecting with customers and assisting them with insurance claim-related guidance. The role involves making outbound calls, coordinating for claim documentation, and ensuring smooth communication between clients and the claims support team.

Key Responsibilities

• Make outbound calls to customers to provide guidance on insurance claim procedures.

• Follow up with clients for required claim documents and information.

• Inform customers about claim status updates and next steps in the process.

• Coordinate with internal claims and operations teams to ensure timely support.

• Maintain daily MIS and call records of customer interactions and follow-ups.

• Address basic claim-related queries and escalate complex cases to the concerned team.

• Ensure proper communication with clients to improve claim service experience.

• Maintain professionalism and customer satisfaction during all interactions.

Key Skills Required

1. Good communication skills (Hindi, English, and Gujarati preferred)

2. Customer service and follow-up skills

3. Basic understanding of insurance claims (preferred but not mandatory)

4. Ability to maintain call records and work with basic MIS/data sheets

5. Problem-solving mindset and patience while handling customers

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 2 years of experience.