Responsibilities:
Outbound Calls:
Making calls to potential customers based on provided lists, explaining products or services, and attempting to generate interest or schedule appointments.
Inbound Calls:
Handling incoming calls from customers, addressing their inquiries, concerns, and complaints.
Lead Management:
Following up with leads, nurturing them, and converting them into potential sales opportunities.
Customer Interaction:
Maintaining a positive and professional attitude while interacting with customers, building rapport, and providing excellent customer service.
Data Management:
Accurately updating customer information, call details, and interaction records in the CRM system.
Sales Targets:
Meeting or exceeding individual and team sales goals.
Product Knowledge:
Developing a thorough understanding of the company's products or services to effectively communicate their benefits to customers