A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
10,000 - 25,000 /నెల*
Plan Care Foundation
ఉత్తమ్ నగర్ ఈస్ట్, ఢిల్లీ
₹10,000 incentives included
కస్టమర్ మద్దతు / టెలికాలర్ లో 1 - 6+ ఏళ్లు అనుభవం
ఫుల్ టైమ్
We are looking for a Telecalling Executive to join our team at Plan Care Foundation. The role offers ₹10000 - ₹25000 and involves managing customer calls, delivering outstanding customer service related to NGO. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to Donor inquiries, complaints and concerns with a problem-solving mindset.
Log interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is 12th Pass and 1 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.
