1. Greeting & Introduction
“Good Morning/Good Afternoon Sir/Madam,
My name is ________, and I’m calling from Pandit Jewellers, Bulandshahr.”
2. Purpose of Call
“I’m calling regarding ________.”
3. Customer Engagement
“Sir/Madam, I just wanted to inform you about ________ and would be happy to assist you with any information you need.”
4. Visit / Appointment
“May I know when it would be convenient for you to visit our showroom?”
5. Closing
“Thank you, Sir/Madam. We look forward to welcoming you at Pandit Jewellers. Have a wonderful day!”
Executive should maintain:
Polite & confident voice
Clear and short communication
Listen carefully to the customer
Never argue or interrupt
Confirm customer requirements before ending the call
Always end the call respectfully