Manage customer relationships and maintain regular communication with clients.
Handle customer inquiries, complaints, feedback, and service requests.
Maintain accurate customer records and update CRM software regularly.
Follow up with existing customers for repeat orders and new requirements.
Coordinate with the Sales, Production, Dispatch, and Accounts teams for timely order updates.
Track customer orders, payments, delivery status, and pending requirements.
Prepare daily/weekly CRM reports and maintain customer databases.
Identify customer needs and ensure proper resolution of issues.
Support the sales team in customer follow-ups and lead management.
Maintain strong relationships with existing customers to improve customer retention.
Ensure timely and professional communication through calls, WhatsApp, email, and other channels.