Role Summary:
We're looking for a highly motivated and skilled Home Loan Telecaller to join our Gurgaon office. In this role, you will be the first point of contact for prospective clients, responsible for generating qualified leads and guiding them through the initial steps of the home loan process. Your excellent communication skills and ability to connect with people will be crucial to your success.
Key Responsibilities:
Outbound Calling: Proactively call potential customers from our database to introduce Loan Bazaar's home loan products and services.
Lead Generation & Qualification: Engage with prospects to understand their financial needs and qualify them as potential leads for our loan officers.
Customer Consultation: Explain the benefits of our home loan offerings, including competitive interest rates, flexible terms, and a simple application process.
Appointment Setting: Schedule follow-up meetings or calls for our loan officers with qualified leads.
CRM Management: Accurately log all customer interactions, call outcomes, and lead statuses in our customer relationship management (CRM) system.
Target Achievement: Meet and exceed your daily, weekly, and monthly targets for call volume, lead generation, and conversions.
Qualifications:
Experience: Previous experience in a tele calling, telesales, or customer service role is a must, preferably within the banking, finance, or real estate sectors.
Communication Skills: Exceptional verbal communication skills in both English and Hindi are required.