Telecalling Executive

Easy Services is hiring a disciplined and organized Office Operations Executive to manage daily office activities, coordinate field staff, handle customer communication, and ensure smooth service execution. The candidate must be responsible, detail-oriented, and capable of handling pressure.

Service Coordination

Assign daily service jobs to technicians.

Schedule appointments and confirm with customers.

Monitor job completion status.

Ensure technicians reach on time.

2. Customer Handling

Attend incoming calls and WhatsApp inquiries.

Explain service details, pricing, and AMC plans.

Handle complaints professionally.

Take follow-ups for pending payments.

3. Office Administration

Maintain daily service records and reports.

Prepare quotations and invoices.

Update customer database.

Maintain attendance of field staff.

4. Vendor & Staff Coordination

Communicate with technicians regarding job details.

Ensure material availability.

Maintain internal discipline and reporting structure.

Required Qualifications

Minimum 0–3 years experience in operations / coordination role.

Basic knowledge of MS Excel, Word, and WhatsApp Business.

Good communication skills (Hindi mandatory, English preferred).

Strong follow-up ability.

Ability to handle multiple tasks under pressure.

Key Personality Traits

Strict but polite.

Responsible and punctual.

Strong control over daily workflow.

No careless mistakes in billing or scheduling.

Long-term commitment preferred.

Salary Structure

Fixed Salary (based on experience)

Performance Incentives (based on monthly revenue target)

Growth to Senior Operations Manager

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 1 years of experience.