Telecaller Outbound

We are looking for a Outbound Telecaller to join our team nFaktor Solutions Pvt Ltd. The role involves managing customer calls, delivering outstanding customer service related to IT. Join us for a great work environment with various opportunities for career growth.

Role:

The Tele Calling position requires excellent communication skills, proficiency in English, Hindi, and a regional language, as well as basic computer knowledge. The primary responsibility is to make outbound calls to potential customers, providing information about products or services and promoting sales. This is a full-time position with the requirement to work from the office.

Responsibilities:

Conduct outbound calls to prospective customers and deliver product or service information.

Promote sales and achieve set targets by effectively communicating the benefits of the offering.

Handle customer inquiries, resolve complaints, and provide appropriate solutions.

Maintain accurate and up-to-date customer records in the database.

Follow up with potential leads to convert them into customers.

Collaborate with the sales team to maximize sales opportunities.

Stay updated on product knowledge and features to effectively address customer queries.

Provide excellent customer service and ensure customer satisfaction.

Use computer skills to navigate customer records, update information, and use necessary software applications.

Adhere to company policies and guidelines while conducting tele calling activities.

Requirements:

Strong communication skills in English, Hindi, and a regional language.

Basic computer knowledge, including familiarity with Microsoft Excel, Word, and Outlook.

High school diploma or equivalent (10+).

0-2 years of relevant experience in tele calling or customer service.

Ability to join immediately and work full-time from the office.

Target-oriented mindset with a focus on achieving sales goals.

Excellent interpersonal skills and the ability to build rapport with customers.

Strong problem-solving and negotiation skills.

Ability to handle multiple tasks and manage time effectively.

Positive attitude, self-motivated, and result-driven.

Job Type: Full Time

Work Location: Office-based

Job Type: Full-time

Job Types: Full-time, Fresher

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 6 months - 2 years of experience.