టెలికాలర్

Role & Responsibilities

• Outbound & Inbound Calling: Connect with dealers, distributors, system integrators, and electrical contractors across regions to pitch CCTV cameras, PoE switches, fiber optical cables, and rack enclosures.

• Lead Generation & Qualification: Handle inquiries generated via digital platforms (IndiaMART, WhatsApp, social media, website) and qualify potential buyers.

• Quotations & Product Sharing: Share updated price lists, product catalogs, and customized quotations with clients promptly.

• Follow-up & Conversion: Maintain regular follow-ups with prospective dealers and clients to convert inquiries into confirmed orders.

• Database & CRM Management: Maintain daily logs of calls, customer feedback, and lead statuses in Excel or CRM software.

• Coordination: Coordinate with the sales, dispatch, and technical support teams to ensure timely order dispatch and customer satisfaction.

• Dealer Network Expansion: Assist the sales management team in onboarding new dealers and expanding the regional distribution network.

Preferred Candidate Profile

• Experience: 1 to 3 years of proven experience in telecalling, inside sales, or B2B client coordination (experience in electronics, hardware, or security industry is a strong plus).

• Communication Skills: Excellent verbal communication and convincing skills in Hindi and English; regional language knowledge is an added advantage.

• Education: Minimum Graduate in any stream (Diploma or technical background preferred).

• Technical Aptitude: Basic understanding of CCTV systems, networking, or security hardware terminology.

• Computer Proficiency: Good working knowledge of MS Excel, email correspondence, and CRM tools.

• Soft Skills: Target-oriented, polite, persistent, and capable of handling customer queries professionally.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 2 years of experience.