టెలికాలర్

Job Description

Position: Telecaller cum Receptionist

Department: Administration / Operations
Reporting To: HR & Operations Manager
Location: The Balance Group Private Limited
Employment Type: Full-Time

Job Summary

The Telecaller cum Receptionist is responsible for managing the company's front desk while handling inbound and outbound calls professionally. This role serves as the first point of contact for visitors, clients, and prospective customers, ensuring a positive experience through excellent communication, coordination, and administrative support.

Key Responsibilities

Reception & Front Desk Management

• Welcome and assist visitors, clients, and candidates in a professional manner.

• Maintain the reception area, ensuring it is clean, organized, and presentable.

• Manage visitor entries and coordinate with internal teams regarding appointments.

• Handle incoming and outgoing courier services, parcels, and official correspondence.

• Maintain attendance registers and visitor logs, if required.

Telecalling Responsibilities

• Make outbound calls to prospective customers, leads, students, or clients as assigned.

• Handle inbound inquiries professionally and provide accurate information about company services.

• Schedule appointments, meetings, consultations, and follow-up calls.

• Maintain daily call records and update CRM or lead management systems.

• Follow up with leads to improve conversions and customer engagement.

• Meet daily, weekly, and monthly calling targets.

Administrative Support

• Assist the HR and Operations team with routine administrative tasks.

• Maintain office records, documents, and filing systems.

• Coordinate meeting room bookings and office supplies.

• Prepare basic reports and maintain call performance records.

• Support employee onboarding and visitor coordination when required.

Required Skills

• Excellent verbal communication in English and local languages.

• Pleasant personality with strong interpersonal skills.

• Good telephone etiquette and customer service skills.

• Basic knowledge of MS Office (Word, Excel, Outlook).

• Ability to multitask and prioritize work effectively.

• Strong organizational and time management skills.

• Professional appearance and positive attitude.

Educational Qualification

• Bachelor's degree in any discipline (preferred).

• Diploma or certification in customer service or administration is an added advantage.

Experience

• 0–2 years of experience as a Telecaller, Receptionist, Customer Support Executive, Front Office Executive, or similar role.

• Freshers with excellent communication skills are encouraged to apply.

Key Performance Indicators (KPIs)

• Daily outbound call volume achieved.

• Lead follow-up completion rate.

• Appointment conversion rate.

• Customer satisfaction and professionalism.

• Accuracy of records and reports.

• Front desk management efficiency.

• Attendance and punctuality.

Working Hours

As per company policy.

Preferred Qualities

• Positive and energetic attitude.

• Strong listening and problem-solving skills.

• Ability to work under pressure.

• Team player with a customer-first approach.

• Willingness to learn and adapt to changing business requirements.

Career Growth

Employees demonstrating strong performance may progress to roles such as:

• Senior Telecaller

• Customer Relationship Executive

• Front Office Executive

• HR Coordinator

• Operations Executive

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 2 years of experience.