Telecaller

A Telecaller at a car service center drives customer retention and service revenue by scheduling maintenance, following up on customer satisfaction (CSI), and promoting service packages. This role involves outbound calls for service reminders and managing inbound inquiries, often utilizing CRM tools. Key duties include booking appointments, updating customer records, and addressing client complaints.

Core Responsibilities

• Service Scheduling & Reminders: Initiate outbound calls to existing customers for service due dates, PUC renewals, or insurance renewals.

• Appointment Management: Book, reschedule, or follow up on service appointments and coordinate with service advisors.

• Customer Feedback (CSI): Follow up after vehicle delivery to ensure customer satisfaction and handle complaints.

• Lead Generation & Sales: Promote service packages, car accessories, insurance renewals, and special service campaigns to increase revenue.

• Data Management: Accurately update customer interaction logs in the CRM system.

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 0 - 6+ years Experience.